Professional Summary
IT Support Specialist with a Computer Science background and an AWS Cloud Practitioner certification. Skilled in troubleshooting and system optimization, with a strong interest in cloud technologies and infrastructure automation.
Professional Experience
Technical Support Specialist
CCC by STC – Security Operations Center (911) | Riyadh | Aug 2024 – Present
- Manage technical issues via ticketing system and perform hardware troubleshooting.
- Ensure uninterrupted 911 operations by resolving incidents promptly or escalating as needed.
Technical Support Level 2
Tasheel Information Technology – Ministry of Interior Project | Oct 2023 – Aug 2024
- Delivered technical support and training for Ministry of Interior systems.
- Coordinated between clients and developers to meet business requirements efficiently.
- Enhanced issue resolution process to increase client satisfaction.
Technical Skills
- Technical Support & Troubleshooting
- Hardware Maintenance & System Configuration
- Ticketing Systems & Client Communication
- Windows, macOS, and Linux Systems
- Networking & IT Security Fundamentals
- Cloud Computing (AWS Certified Cloud Practitioner)
Certifications
- AWS Certified Cloud Practitioner — Amazon Web Services (2024)
Education
Bachelor of Computer Science
Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia
Graduated: 2023 | GPA: Very Good
Projects
- Portfolio Website: Personal site showcasing professional profile and projects.
- Other Projects: Available on my
GitHub Profile.