Khalid Adil Hashim

Contact

Location: Riyadh, Saudi Arabia

📄 Download CV ✉️ Contact Me 💻 GitHub 🔗 LinkedIn

Professional Summary

Technical Support with a Computer Science background and an AWS Cloud Practitioner certification. Skilled in troubleshooting and system optimization, with a strong interest in cloud technologies and infrastructure automation.

Professional Experience

Technical Support Specialist

CCC by STC – Security Operations Center (911) | Riyadh | Aug 2024 – Present

Manage technical issues via ticketing system and perform hardware troubleshooting.
Ensure uninterrupted 911 operations by resolving incidents promptly or escalating as needed.

Technical Support Level 2

Tasheel Information Technology – Ministry of Interior Project | Oct 2023 – Aug 2024

Delivered technical support and training for Ministry of Interior systems.
Coordinated between clients and developers to meet business requirements efficiently.
Enhanced issue resolution process to increase client satisfaction.

Technical Skills

Technical Support & Troubleshooting
Hardware Maintenance & System Configuration
Ticketing Systems & Client Communication
Cloud Computing (AWS Certified Cloud Practitioner)

Certifications

AWS Certified Cloud Practitioner — Amazon Web Services (2024)

Education

Bachelor of Computer Science
Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia
Graduated: 2023 | GPA: Very Good

Projects

Portfolio Website: Personal site showcasing professional profile and projects.
Mood Tracker: Mood Tracker hosted using EC2 instance. Mood Tracker.
Inventory Manager: Serverless Full-stack inventory app hosted on S3 with API Gateway, Lambda, DynamoDB, and CloudFront. Inventory Manager.
Text-to-Speech with AWS Polly: Serverless app converting text to speech with AWS Polly, S3, Lambda, and CloudFront. Text to Speech.
Other Projects: Available on my GitHub Profile.